Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT

The Job:

We're seeking an Technical Trainer to assist the Learning and Development team to train both new and existing employees. Create, edit, review, and implement eLearning materials that assist technical teams in identifying and achieving their learning objectives.

What You'll Be Doing:

Conduct both live and virtual training sessions, covering a wide range of advanced/technical product training topics.
Act as technical trainer for teams needing advanced product training.
Act as the backup trainer for the existing product basics training program
Gain an understanding of the Convoso system and its different aspects, including learning product architecture, advanced VOIP, AI, API, etc.
Have an understanding of generative AI and prompt engineering.
Assist in the creation, revision, upload and publishing training materials for both internal and external training purposes.
Assist in the creation of scripts, audio recordings, and video recordings for training videos used in technical training courses.
Coordinate with Product, Engineering, and support departments to develop new learning programs and materials.
Maintain a personal calendar as well as a training calendar, managing and scheduling all assigned training sessions as needed.
Attend and host live training sessions at internal employee summits style events, as needed.

Who You Are:

1 year Call Center Management and/or training Experience preferred.
- VOIP, IVR, or other dialer related experience preferred.
Technical degree in software engineering (or related field) preferred.
Knowledge of product architectures.
Experience with API required.
5+ years of experience in an onboarding or training role.
1-2 years of Instructional Design experience able to create written or multimedia content as required with minimal oversight.
Prior experience with B2B SaaS companies, preferably Call Center Solutions industry
Proven experience implementing learning curriculums to drive the optimal use and knowledge of a Software as a Service (SaaS) solution.
Proficient in training both internal employees in groups and individuals, and implementing in person training strategies.
Prior experience with Technical Writing preferred.
Excellent verbal, written and interpersonal skills.
Creativity, versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Experience with TalentLMS, Pendo, or other LMS software preferred.
Experience with Articulate360 Rise or Storyline preferred.
Have a strong understanding of adult learning theory and pedagogy.
Project management skills are a must, and an understanding of SCRUM/SPRINT methodology preferred.
Prior experience with coding languages like Python, HTML, etc. preferred.

Work Perks Worth The Hype:

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!

HQ Office:

Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking

Compensation:

The base salary range is: $75,000 - $95,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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