Job Description

Job Title: Manager, Cultural Communications & Learning Programs

Team: People & Culture

Reports to: Director, People & Communications

Job Status: 1 Permanent, Existing position vacancy

Job Level: 8

I. Job Purpose

Creates and implements learning programs and services to support CNO’s Talent Management Strategy; oversees the cultural communications function which supports CNO’s culture and employee engagement.

Ii. Key Responsibilities

Establishes and implements legislatively compliant and best / current policies and practices to manage the P&C Operations for:
Cultural Communications:
support senior leaders to respond to emerging and urgent issues related to staff experience and organizational culture, using an enterprise-wide perspective; apply issues and crisis management expertise to identify and mitigate cultural risks while developing messaging and tactics for emergent staff-related issues
lead design and delivery of communication and engagement strategies for leaders and staff to proactively meet organizational needs (i.e., Intranet, One CNO days, CNO Connects, etc); ensure activities or messaging and content reflect and advance organizational culture and promote inclusivity and community; monitor and evaluate engagement and goals of each strategy, identifying corrective action as necessary; support annual communication and staff engagement activities by establishing networks with leaders and considering feedback or input from staff (i.e. via annual Experience Survey)
work closely with the Communications team to ensure internal and external messaging is aligned where appropriate
coordinate submission for organizational awards, including working collaboratively across teams to gather content
oversee employee tenure recognition program
Learning Programs:
design, implement and evaluate training programs to support organizational, leadership and job competencies, that demonstrably contribute to enhancing employee performance and career pathing in alignment with team and organizational goals (i.e., publishing an annual L&D calendar)
as needed, consult and support development of learning strategies and online learning modules related to continuing competence of nurses
create, coordinate and maintain an enterprise succession planning process in collaboration with organizational leaders and other P&C staff
create and deliver the employee orientation program, contributing to new staff becoming competent to be successful working with CNO’s organizational culture and in their job
support implementation of CNO’s change management approach, facilitating leadership confidence to develop change plans and integrating learning and cultural communications
build partnerships across the organization to deliver learning solutions related to organizational and function needs
develop, manage and maintain collaborative vendor relationships with learning and development consultants and companies to achieve business objectives
Applying an enterprise perspective, acts as a collaborative steward to promote CNO’s organizational health; examples include participating in leadership forums or groups, contributing to operational planning, prioritizing, and budgeting processes, and promoting work community / cultural initiatives.
Identifies policy gaps, deficiencies, and enhancements in relation to Cultural Communications and Learning practices; contributes to the development and implementation of policies and practices supporting the delivery of the team’s function.
Recommends and monitors the team’s budget, adjusting plans and programs as necessary; proactively identifies budget shortfalls and identifies and implements mitigating strategies.
Hires, trains, develops and evaluates employees accountable to the Manager in accordance with the policies of CNO and current best practices, building human resource capabilities and capacities.

Iii. Required Qualifications

Education and Experience

Completion of an undergraduate degree in business or HR management or an associated field; demonstrated commitment to ongoing professional development.
Relevant professional and leadership experience in a similar sized organization, which includes transferrable competencies related to:
responsibility for managing a full learning and development function (including planning, design and delivery of professional development activities), design and delivery of a career pathing program, and delivery of a succession planning program, and
responsibility for overseeing an internal communications function and writing for awards submissions
demonstrated success implementing a recognized change management model and providing expertise to effectively support leaders and staff through organizational change

Organizational Competencies

Consistently Demonstrate CNO’s Organizational Competencies

Innovation – curiously cultivate new ideas with a desire to learn and a collective focus on the best outcome.
Integrity – conduct every interaction with fairness, honesty and mutual respect.
Collaboration – work with the right people at the right time to make the best-informed decision.
Well-being – care for the physical, mental, spiritual, and emotional needs of ourselves and others.

Job Competencies, Knowledge, Skills

Communication – communicates complex and sensitive messages in a simple and clear manner, adjusts communication delivery and approach to meet a variety of audiences; considers viewpoints and perspectives of others when expressing ideas or perspectives.
Client focus – recommends processes and practices to identify and address clients' needs including resolving complex or ambiguous requests and issues; tailors processes and/or services to deliver solutions that meet organizational and client needs.
Change Management – implements CNO’s framework and tools, providing expertise to help others develop plans and identify strategies for anticipating obstacles; monitors the implementation of change plans and identifies opportunities to improve the framework and its usage.
Planning & Managing Resources – develops team operating plans that consider individual and team capacity and organizational needs; develops team budget and monitors resources, proactively identifying shortfalls and opportunities.
Developing Others – committed to managing in a manner aligned with CNO’s culture and values; demonstrated success building constructive and effective relationships with team members and colleagues, collaborating for team and organizational effectiveness.
Strategic Action – creates and aligns team operational plans with CNO’s priorities and strategic plan, collaborating with other teams to identify opportunities; remains current on broad environment impacts and issues, proactively adjusting team’s plans; adjusts strategies to address opportunities, potential risks and changing priorities.

Hiring Range

$159,762.00 - $169,772.00

Full Salary Range

$159,762.00 - $191,714.00

Applications must be submitted by 11:59 p.m. the day before the closing date.

To be considered, applications must be submitted through CNO’s recruitment portal, Workday. Unfortunately, CNO is unable to process applications received through other channels.

Our DEI Commitment

The College of Nurses of Ontario protects the public by promoting safe nursing practice. We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require Code-protected accommodation at any time during the recruitment process, please contact careers@cnomail.org citing “Request for Accommodation” in the subject line.

Land Acknowledgement

The College of Nurses of Ontario (CNO) operates on the traditional, ancestral and unceded territories of many Indigenous communities across Ontario which continue to be home to Indigenous peoples. CNO’s office is in Toronto, on land that is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples.

Our hiring process may use artificial intelligence (AI) tools to assist in screening applications.

College of Nurses of Ontario

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Manager, Cultural Communications and Learning Programs