Beautiful coffee, delicious pasta, and unbeatable team spirit!

Coco di Mama is looking for a Learning and Development Advisor to join our wonderful team.

The Learning and Development Advisor works within the People Team. The main purpose of the role is to Design and Deliver development solutions for the business, relating to either job roles, initiatives or launches. This is their main duty; however, it will be supplemented by Managing and Monitoring development programmes and a more general tone of promoting the People agenda by Influencing and Inspiring the wider population. The L&D Advisor consistently identifies the development needs within the company and innovates new training content and techniques to enhance the learning of our teams. They must have an excellent understanding of store standards and be able to influence and communicate widely across many levels of management within all departments. Please note this is not a remote role.

Department: People Team

Reports to: Operations Director

Salary: £32.5k-£37.5k (dependent on experience)

Bonus: 10%

Hours: Full Time

Location: Central London

Main Responsibilities

Monitor & Manage: 40%

· Responsible for implementation and management of the full training cycle from the identification of training needs with other key stakeholders, to evaluation of training.

· Responsible for managing all aspects of selected programmes for trainees, including but not limited to creating end to end role development and process i.e. from nomination to graduation.

· Creating, reporting and managing relevant KPIs across L&D function.

· Ownership of all administrational aspects of selected development programmes.

· Monitoring compliance and results within the development programmes such as course attendance, e learning and family tree compliance. This includes following up on non- compliance.

Design & Deliver: 40%

· Full responsibility for the development and delivery of the relevant workshops, courses and supporting material, constantly looking at new ways to enhance them to deliver commercial value to the business.

· Responsible for designing and maintaining relevant training materials to support the blended learning approach at Coco di Mama.

· Responsible for the development of the respective roles to ensure they remain competitive and relevant.

· Liaise with other central departments to deliver any additional training, assist in developing new ideas and managing other projects.

Influence & Inspire: 20%

· Working alongside colleagues in the People Team to help promote a culture of in-house succession that encourages and maintains a positive approach to staff retention.

· Uses their natural style to easily engage people within the business with the L&D function and its aims.

· Works at a fast pace to deliver for their team, the business and the customers.

Additional skills required:

· Thrive in a fast-paced environment often working on multiple projects at the same time.

· Has strong planning and organisational skills with a great attention to detail so able to execute projects excellently.

· Be capable of managing their workload to strict time scales, with supervision.

· Naturally challenges themselves to deliver exceptional results through an ability to innovate and a willingness to embrace change.

· Possess excellent communication skills, both written and verbal, and have the skills to influence others.

· Be self-motivated and flexible with the working hours as this job is field based at times and travel is required.

· Be capable of completing administrative duties such as generating weekly reports and updating databases with minimum supervision.

What's in it for you?

· Free staff meals

· 25 days holiday plus bank holidays

· 50% off at Ask Italian and Zizzi

· WeCare: Employee Assistance Programme

· WrkIt: Discounts

· Wagestream

· Recommend a friend

· Discretionary bonus scheme

· Aegon Pension

· Income protection & life assurance

· Cycle to Work Scheme

· Eyecare Vouchers

· Travel Loan

At Coco, we believe that a diverse and inclusive team is essential to building great relationships and connections and, ultimately, a better business.

If you're passionate, want to make a positive impact and share our values, we would love to hear from you!

Coco di Mama

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Learning and Development Advisor