Join Our Journey in Transforming Data into Insights

At CluedIn, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation.

As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, CluedIn delivers powerful, scalable solutions built for the enterprise.

Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management.

About the Role – Global Operations Manager

We’re looking for a Global Operations Manager to lead our Product Support & Operations function, ensuring the reliability, performance, and scalability of our platform globally.

This is a critical role at the intersection of engineering, product, and customer delivery, where you’ll drive operational excellence, lead a growing team, and shape how we scale our infrastructure and support capabilities.

You’ll take ownership of our Azure-based Kubernetes environments, improve automation and processes, and ensure we consistently meet (and exceed) SLA expectations. This role reports into our Chief Technology Officer.

Key Responsibilities

Own the performance, stability, and uptime of our global Azure infrastructure
Lead and develop a high-performing operations team
Drive automation and reduce manual operational overhead
Oversee incident management and ensure rapid resolution within SLA targets
Continuously improve processes, tooling, and documentation
Implement and maintain monitoring and alerting systems
Collaborate closely with Product, Engineering, and Customer teams
Manage operational budgets and optimise resource allocation
Provide clear reporting and insights to senior leadership

What Success Looks Like

High system reliability and SLA adherence
Fast, effective incident resolution
Strong, well-documented operational processes
A continuously improving and upskilled team
Scalable, efficient infrastructure supporting business growth

What We’re Looking For

Strong experience managing cloud infrastructure (Azure preferred)
Deep knowledge of Kubernetes environments
Proven leadership experience in DevOps / Operations teams
Experience driving automation and process improvements
Strong stakeholder communication skills
A proactive, ownership-driven mindset

Why Join CluedIn

Lead the Change – Be at the forefront of the data revolution
Microsoft-Backed Innovation – Work with cutting-edge Azure technologies
Grow Continuously – Dedicated learning and development opportunities
Diverse & Collaborative Team – Innovation thrives in our culture
Flexible by Design – Remote-first with flexible working

Benefits

Eligibility for Stock options
£500 home office budget
Private healthcare + life insurance + EAP
25 days holiday + public holidays
5 dedicated training days per year
Remote-first working
Work from anywhere (up to 120 days/year)
Spotify Premium subscription
Global team meetups and offsites

Equal Opportunities Statement:

CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.

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Global Operations Manager