Clermont Hotel Group Central Support Office

Contract: Full Time

Payment: Salaried

Salary: On Application

At Clermont Hotel Group, we believe extraordinary hospitality starts with extraordinary people. Creating opportunities for our teams to learn, grow and develop is a huge part of who we are - and our Talent Development team plays a key role in making that happen every day.

We’re now looking for a Talent Development Advisor to support the delivery of our learning and development strategy across the business. This is an exciting opportunity for someone who is organised, creative and passionate about helping people reach their potential within a fast-paced hospitality environment.

Working closely with colleagues across our hotels and central teams, you’ll help ensure our people have access to engaging learning experiences, effective systems and the support they need to succeed.

What You’ll Be Doing

The Academy

Support the day-to-day management of The Academy, including course scheduling, facilitator coordination, stock management and venue upkeep
Support managers to ensure all new starters complete structured onboarding within required timeframes
Assist with the delivery of Company and Brand Welcome Days and other development workshops
Create engaging learning resources including guides, training aids, eLearning content and ‘how-to’ videos
Support the management of the Apprenticeship Academy, including enrolment, learner support and funding monitoring

Learning Management System (Flow)

Maintain and update the Learning Management System to ensure content remains accurate and accessible
Monitor compliance scores and support stakeholders to ensure mandatory learning is completed
Maintain the online training calendar in line with annual learning plans
Record training attendance and upload external training certifications
Support the creation and curation of online learning content and collections
Coordinate external training opportunities with department leaders and suppliers

Administration & Team Support

Provide a professional, efficient and people-focused support service across all Talent Development activities
Manage the Academy inbox and CMS, responding to queries within agreed service levels
Produce accurate reports and maintain training records
Support general administration for the Talent Development team, including invoice processing
Assist with wider HR and Talent Development initiatives as required

What You’ll Bring

We’re looking for someone who is passionate about people development and enjoys working in a fast-moving, collaborative environment.

Strong organisational skills and excellent attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities and work to deadlines
Strong Microsoft Office skills including Word, Excel and PowerPoint
A proactive and positive approach with strong customer focus
Previous experience in a Learning & Development, HR or training role
Experience using a Learning Management System (LMS)
Experience with Canva, Articulate or other design/eLearning tools
CIPD or Learning & Development qualification
Previous hospitality experience
Creative and solutions-focused
Self-motivated with the ability to work independently and as part of a team
Passionate about helping others learn and grow

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Clermont Hotel Group

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Talent Development Advisor