Location: Homebased

Contract: Maternity cover until 6 February 2027

Salary: £33,590

Closing Date: 11 December 2025

The role

Part of the Quality team, the Training and Development Coordinator is a supportive and rewarding role at Clear Voice. You will to provide comprehensive professional support to our Freelance Linguists, with a strong focus on creating engaging content, ensuring access to resources, and managing training and development needs. You will take a proactive approach to implementing and maintaining Clear Voice processes in line with relevant updates and best practices. Key responsibilities include designing, coordinating, and delivering a range of training sessions tailored to the diverse needs of linguists.

If you are accountable and an excellent communicator, have demonstrable experience in building successful relationships and are looking for an exciting role within a social enterprise that is making a difference, we’d love to hear from you!

Role responsibilities

Manage the eLearning platform and course portfolio:
Register new linguists and provide onboarding support.
Assign learning pathways.
Offer guidance and troubleshooting for platform use.
Establish tracking and reporting mechanisms to monitor linguist progress and completion of mandatory and refresher courses.
Support the Quality Manager and team in embedding a culture of quality across the organisation and within the linguist pool.
Conduct training needs analysis by engaging with linguists and internal stakeholders to identify skills gaps and deliver tailored training solutions.
Maintain and update a robust CRM system and linguist database, ensuring data accuracy and integrity for reporting and compliance purposes.
Produce reports and analytics on training uptake, completion rates, and performance trends to inform decision-making and strategic planning.
Collaborate with the Interpreter Assessor Coordinator and Engagement & Complaints Coordinator to align training with assessment outcomes and feedback.
Ensure accessibility and inclusivity of all learning resources and platforms, adapting materials for diverse needs and promoting equal access to development opportunities.
Monitor industry trends and best practices in linguist training and development, recommending improvements to maintain Clear Voice’s competitive edge.
Establish and maintain efficient communication pathways with linguists to strengthen relationships and support their ongoing development.
Collaborate closely with the Assessment & Training Coordinator to align processes, support shared objectives, and provide cover when required to ensure uninterrupted service.

The experience and skills you need

Proven experience in delivering training and coaching sessions to diverse audiences.
Strong background in creating engaging learning content and resources.
Ability to establish and maintain processes and procedures with exceptional attention to detail.
Skilled in creating content that meets client needs and delivering engaging group and one-to-one training sessions.
Ability to absorb complex information and communicate it clearly and effectively.

For full person specification please see the job description

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

About Clear Voice

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

About Migrant Help

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

These are some of the benefits we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

How to apply

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Please note this vacancy may close early depending on applications received

Clear Voice

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