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Citizens Advice Cornwall is looking to recruit a Learning & Development Lead to join our busy organisation. Reporting to the Head of Operations, the Learning & Development (L&D) Lead is responsible for supporting the strategy, development

and implementation of both internal and external training. Line managing the L&D Officer and the Community Training Officer, the postholder will oversee and deliver initiatives that enhance staff and volunteer capability, support community learning, and promote organisational excellence.

This role combines the strategic development of the workforce with the leadership of community-facing training programmes — ensuring both internal and external learners benefit from high-quality, inclusive, and impactful training.

They will bring together organisational and learning and development strategies to identify current and future skills and knowledge requirements. The L&D Lead will be putting in place learning initiatives that enable the organisation and its people to constantly evolve and develop to deliver high quality support and services for our clients.

The L&D Lead will play a key role in developing and delivering engaging learning content, supporting professional development, and embedding a culture of continuous improvement and collaboration across the organisation and the communities we work with.

The postholder for this role will require excellent training skills and experience.

Citizens Advice

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Learning & Development Lead