Job Description

ESIS Learning & Development: Learning Facilitation Specialist

The Learning Facilitation Specialist for ESIS Learning and Development is responsible for creating technical learning materials and facilitating classes for ESIS North America and ensuring learning materials and classes delivered to claim staff are practical, relevant, and enduring.

To learn more about the learning & development role, Click here to view a general informational video.

This position will report to the head of ESIS Learning and Development. It will operate on a hybrid schedule (3 days in office, 2 days remote) in our Cheektowaga, NY or Dallas, TX offices.

Core Responsibilities

Designs classes for ESIS claims and business staff ensuring learning solutions align with the business needs, are practical, and facilitate an impactful learning experience.
Facilitates virtual training classes, approximately 3-5 classes per week, designed to ensure ESIS claims professionals and new hires understand and can complete the core functions of their designated roles.
Designs supporting learning materials for ESIS employees which reinforce training curriculum objectives and drive manager engagement.
Collects, evaluates, and acts on learning metrics that are both qualitative and quantitative.
Leverages foundational insurance expertise to facilitate classes across multiple lines of business.
Utilizes integrated blended learning solutions to promote a scalable, consistent, and repeatable learning process.
Works with designated Subject Matter Experts (“SMEs”) to design and develop innovative and creative learning solutions aligned to appropriate Instructional Design standards.
Utilizes new learning technologies to ensure that delivery methods are practical, relevant, and engaging for all employees.
Considers the learner’s experience when designing/structuring learning material and classes.
Works within ESIS Learning & Development to assist with implementation of approved learning solutions.
Able to utilize Chubb Talent Experience (CTX) to track and measure learning solutions, determine how material is being received and identify opportunities to adjust material based on findings.

Qualifications

Proficient technical expertise in Talent Development, Employee Training, Insurance Services, Learning Pedagogy, and Instructional Design are strongly preferred.
Professional and engaging presentation skills.
A strong desire/interest in learning about L&D functional expertise – including a deep understanding of instructional design and adult learning theories.
Strong analytical skills to evaluate, analyze, and interpret technical information.
Excellent verbal and written communication skills.
Strategic thinker: ability to overcome obstacles; takes an organized and logical approach to thinking through problems and complex issues.
Collaborative team player with proven ability to work independently and as part of a team.
Excellent organizational and project management skills; ability to execute plans, drives results and takes accountability for outcomes.
Awareness and knowledge of current Claims handling processes and procedures.
Ability to travel as needed.
Ability to flex hours as needed for specific assignments.
University education preferred.

The pay range for the role is $60,000 to $99,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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ESIS Learning & Development: Learning Facilitation Specialist