Location: Glasgow

Reports to: Head of HR

Hours: 37.5 hours per week (fully on site, with some travel required)

Salary: Negotiable, dependent on experience

About The Role

The Learning & Development Manager is responsible for the hands-on delivery, embedding, and continuous improvement of training across the business.

This role ensures that learning is practical, consistently delivered, and directly improves performance in both retail and support functions. The focus is on execution, coaching, and embedding capability - not just programme design.

Working closely with the Head of HR and operational leaders, this role will identify capability gaps and deliver targeted training solutions that drive measurable improvements in performance.

This is a highly practical role requiring direct engagement with teams.

This role is critical in strengthening capability across the business through practical, hands-on learning and development. By focusing on delivery and embedding, the Learning & Development Manager will drive measurable improvements in performance and support business growth.

Key Responsibilities

Deliver high-quality, engaging training across retail and support functions
Provide in-store coaching to embed sales, customer experience, and leadership behaviours
Support onboarding delivery to ensure new starters are set up for success
Design simple, practical training materials focused on immediate impact
Identify capability gaps through hands-on engagement with teams and managers
Partner with leaders to improve team performance and sustain improvements
Plan and coordinate training schedules to ensure consistent delivery across locations
Track training effectiveness, completion, and behavioural impact
Ensure compliance and mandatory training requirements are met
Continuously review and improve training approaches to maximise engagement and results

Requirements

Proven experience in a hands-on L&D or training role, ideally in a retail or multi-site environment
Strong trainer and coach, confident working directly with teams and managers
Practical, solutions-focused approach with strong organisational skills
Excellent communicator with the ability to influence and engage at all levels
Comfortable operating in a fast-paced, operational environment

Benefits :

Excellent career development opportunities and a clear development path
Accredited industry training and qualifications (fully-funded)
29 days holiday per year
Company life assurance of three times your salary for all colleagues
Generous staff discounts
Colleague incentives (cash rewards, show tickets, overnight stays, and more)

If this sounds like the ideal role for you, apply now!

Chisholm Hunter

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Learning & Development Manager