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The PCO learning team embeds the Learning Instructional Design Lead as part of the learning design function. The learning design function is broadly responsible for the design and development of all learning content across the PCO. The Learning Instructional Design Lead, reporting to the Associate Director of Learning Design, designs and develops enterprise learning solutions in partnership with education leads and important partners. This role takes responsibility for developing, implementing, monitoring, and improving all learning program content. This content is utilized by the PCO associates. The person in this role performs analysis, designs, develops, implements, and evaluates learning solutions.

Main Responsibilities

Use instructional design principles and methodologies, such as ADDIE, SAM, and AGILE Models, to design and storyboard enterprise learning content. This content supports all standard and market-specific learning programs for PCO associates, and is developed and implemented accordingly.
Collaborate with education leads, project owners, subject matter experts (SMEs), business partners, key stakeholders, and external resource vendors to develop best-in-class learning content.
Develop engaging learning programs and course content. These programs and content enhance retention and knowledge transfer. They include instructional materials such as courses, videos, curriculum, guides, and manuals, which are not limited to these. Additionally, they include supporting material/media like audio, video, simulations, role plays, and games. Learner assessment activities are also part of these programs.
Make regular recommendations for new learning methods, routinely utilizes new technologies and methodologies in development of training content and makes recommendations for the appropriate technologies to best deliver the training content.
Track, evaluate, and improve the effectiveness of existing learning content utilizing reports, metrics, and assessment tools; identify process improvement opportunities and implement innovative solutions for learning experiences.
Acts as a resource for department-specific training design and development and integration into the LMS.

Key Competencies

Critical Thinking and Problem Solving: Problem solver with the ability to encourage others in collaborative problem solving; resolve issues and any other barriers to progress.
Accountable: Meet clearly stated expectations and take responsibility for achieving results; as a shared service team member, your primary customer orientation will be to front-line staff and market-based leaders.
Adult Learning Theory: Knowledge of adult learning theory and ability to apply to individual learning styles within learning projects and demonstrated effectiveness in instruction skills.
Innovation: Ability to develop learning experiences using a wide variety of innovative design approaches: adaptive learning, social learning, micro-learning, scenario-based learning, conceptual, and system learning.
Communication: Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively; write effective copy, instructional text, and audio script/video scripts.
Project and Portfolio Management: Ability to lead large projects and coordinate with stakeholders to ensure timely delivery of requested and required training materials.
Comfort operating in organized chaos - skillfully managing 6-8 active projects without losing sight of detail, quality, or professional demeanor
High emotional intelligence, collaboration, and discipline in a WAH (remote) environment

Reporting Relationships

This area is under the leadership of Humana's Primary Care Organization Learning Design Team.

Use your skills to make an impact

Required Qualifications

Bachelor's degree
At least five years of eLearning and VILT instructional design and development focused in adult learning/theory
At least two years of project leadership experience across matrixed organization
Prior demonstrated capability leading teams and developing and maintaining a dynamic and high performing team culture.
Proficiency in Microsoft Office Products, including PowerPoint
Experience in eLearning tools such as Adobe suite, Captivate, Camtasia, Articulate 360, Vyond, or similar authoring tool
Must have experience working in healthcare setting
Progressive business and financial analytics experience with a focus on learning strategies and adult learning theories

Preferred Qualifications

Working knowledge of Clinical Operations workflows
Master's Degree in one of the following areas: Business Administration; Learning and Performance; Education; Human Resources, Organizational Design or Related field.
Certification in instructional design

Additional Information

Location: Work at home nationwide
Minimal travel required; <10% annually

Work at Home Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$94,900 - $130,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-15-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell

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