Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As Learning & Development Manager at Cambridge House you will hold a pivotal role in shaping the growth, engagement, and excellence of our team members at one of London’s most anticipated luxury hotel openings. You will design and deliver learning experiences that reflect the refined elegance and exceptional service of Cambridge House, while cultivating a supportive and inspirational culture that is felt across our collection. Through your work, you will bring our ENRICH values to life, and learning will become an integral part of the team member journey, enriching both the guest experience and the sense of pride shared across our team.

Key Responsibilities

Develop and implement a comprehensive learning & development strategy tailored to Cambridge House’s values, service philosophy, and operational needs.
Lead the creation of an engaging induction and onboarding programme that ensures new team members feel welcomed, empowered, and aligned with our ethos from day one.
Partner with department heads to assess learning needs and craft bespoke development solutions, including service excellence, leadership, and soft-skills training.
Design and deliver training workshops, coaching sessions, and blended-learning programmes (classroom, e-learning, on-the-job) that inspire confidence and promote continuous growth.
Oversee statutory, compliance, and mandatory training to ensure all team members meet required standards while maintaining the highest level of guest service.
Embed Cambridge House’s values and service philosophy into all Management Development Programmes, shaping confident leaders who champion the guest experience.
Promote career development within the hotel by creating structured pathways and supporting succession planning.
Evaluate the impact of learning initiatives through feedback, assessments, and performance data, refining programmes to maximise their relevance and effectiveness.
Embody and advocate Cambridge House’s values in all learning delivery, promoting a warm, respectful, and refined service culture.

Qualifications

Proven experience in a Learning & Development role within luxury hospitality or high-end service environments.
Strong facilitation, coaching, and presentation skills.
Experience designing and implementing blended learning programmes, including familiarity with LMS platforms.
Excellent stakeholder-management skills, demonstrated by successful collaboration with senior leadership and operational teams.
Strategic thinker with hands-on execution ability: comfortable creating long-term plans and also delivering direct training.
Analytical mindset, able to assess learning effectiveness, use metrics, and adapt programmes for continuous improvement.
Passion for luxury hospitality, with a genuine desire to see every team member thrive and deliver outstanding guest experiences.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Cambridge House, Auberge Collection

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