BOSTON SCIENTIFIC

Boston Scientific Boston Scientific is transforming lives through innovative medical solutions. In doing so, we are at the forefront of the medical technology industry and are constantly developing it further. At Boston Scientific, we want to give you the opportunity to use everything you’ve got by working in teams of diverse and high-performing people and tackling some of the most important challenges in the healthcare industry. We’ll nurture your skills and your career.

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Customer Education Specialist, Electrophysiology (m/f/d) - France

Boston Scientific is committed to developing and leading high-quality education programs for both employees and medical professionals.

The Electrophysiology (EP) franchise represents the growing segment of the Rhythm Management division and Training and Education for both employees and Health Care professionals is key to support technology adoption while ensuring patient safety.

The primary objective of this role is to plan, align and execute the country EP education plan and programs for field support personnel and customers. This includes conducting needs assessments to define the plan, monitoring internal learner progress, and leading the mentorship program in the country. The role also involves developing healthcare professional (HCP) programs to address specific local educational needs while leveraging EHQ programs. The specialist will conduct local HCP programs, establish criteria for evaluating training effectiveness, and continuously update lesson plans to reflect new training requirements and technical advancements. 

Location: The role is based in France

Key Responsibilities

Represent and own the internal and external training plan for your country, tailoring learning experiences that meet local needs
Develop a plan for all new hire employees and current employees to complete progressive curriculum in required timelines
Conduct a needs assessment for HCPs in collaboration with the local marketing team to identify specific HCP education needs in the region
Develop a plan to address HCP education needs aligned with EHQ education plan and integrating both EHQ programmes and specific local programmes required
Track and support the progress of employee-learners in your country, ensuring development goals are met and exceeded.
Identify Educational gaps in collaboration with managers and mentors and implementing solutions leveraging all resources to meet established timelines
Provide feedback to the EHQ team on programme improvements and necessary adaptations to meet new requirements and address new needs or learnings
Lead the mentorship program, bringing structure and inspiration to our learning culture.
Support all mentors in your region by identifying their development needs and helping them structure their mentoring support and gap assessment
Evaluate program outcomes, and plan for continuous improvement with EHQ Med Ed and country leadership support
Execute, track and monitor results for all the HCP education programmes in your country
Balance EHQ and country specific education programmes to meet your country needs
Design, implement, execute, define metrics and monitor specific country education programmes defined in your plan and aligned with learning objectives
Assess program impact, revise objectives, and plan for continuous improvement elevating needs within the country leadership and EHQ Med Ed
Manage budget for all country MedEd activities in collaboration with country marketing and business teams
Build and maintain strong relationships with key customers, internal and external, acting as a liaison between key country educational opinion leaders and Boston Scientific programs.
Serve as the reference point in the country for any training and education needs or plans as Subject Matter expert in EP and Education topics, always up to date with new technologies launch learnings maintaining expertise level.
Communicate proactively with stakeholders and establish strong networking in the country organization and within the EHQ team
Collaborate on the development of our current digital platforms and Learning Management System defining needs and utilizing the platforms in the different curriculums
Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines.
Create a professional development plan with the partnership of direct supervisor.
Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
Leverages tools and programs across the organization
Ensure consistency in Boston Scientific branding guidelines.

 

Profile Requirements

Minimum 5 years’ experience in Medical Education/ Customer programs/ Field support
EP, 3D mapping, PFA and Single Shot field support experience and expertise is required for this role (minimum 3 years)
Training and Medical Education background will be highly valued for the role (2 years)
Experience in developing educational platforms, e-learning programmes and digital content will be highly valued
University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical)
Team player and collaboration attitude. Promote collaboration across the organization
Generate and champion new ideas and approaches
Strong customer focus, both internal and external customers
Excellent planning and organizational skills
Problem solving oriented and detail focus
Strong integrity, adaptability, agility
Ability to work under pressure with multiple priorities. Ability to prioritize and focus
Didactic, presentation and strong communication skills
Fluent in English
Travel approx 30%

Requisition ID: 631490

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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Customer Education Specialist, Electrophysiology, France (m/f/d)