The Learning Program Manager is responsible for identifying the performance, skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting and/or suggesting learning experiences to fill this gap. These learning experiences will be created in a variety of formats, including but not limited to job aids, PPTs, classroom training modules, Facilitator and Participant Guides. Additionally, Learning Program Manager will have responsibility to oversee and facilitate team training and development programs and strategies for a specific line of business or channel, such as Shared Services (Customer Support, Customer Experience and Supply Chain), or Stores or Corporate. This person identifies the performance, skills, knowledge, information and attitude gaps of a targeted audience and creating, selecting and/or suggesting learning and development experiences across the 70-20-10 model. The Learning Program Manager is also responsible for collating and consolidating existing materials and approaches, and recommending best practice approaches for our evolving organization.

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
401(k) Profit Sharing Plan with a Generous Company match!
Pet Insurance to help keep your furry friends happy and healthy
Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
Financial Planning, Voluntary Legal Benefits and Wellness Plans
We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Job Responsibilities

Consult with internal stakeholders to define need for and objective of instructional content and determine appropriate delivery vehicle.
Create realistic objectives for learning or performance for participants and instructors.
Facilitate needs assessment for development and training approaches through communication, project meetings and ongoing partnership
Produce high quality and visually appealing development content for classroom, online or printed formats, including: elearning courses, PowerPoint presentations, Facilitator Guides, Participant guides, pdf documents, emails, and other documents.
Recommend changes to existing courses and instructional methods, to enhance learning transfer.
Recommend and develop engaging design concepts.
Maintain governance and a library of photos and other design assets, consistent with the Bob’s brand.
Adhere to deadline driven design projects and weekly program updates in MS Tools
Facilitate weekly Customer Support training prioritization call and make recommendations
Adapt coursework to assist learners with disabilities so that they are able to experience the same learning opportunities as others.
Track and communicate results regularly

Competencies

(In bullet point format, list the skills required of the role. Describe the “how” of the job; what behaviors (leadership and supervisory) and skills (abilities required to manage specific job responsibilities)

High attention to detail
Demonstrated familiarity with Instructional Design and Courseware Development principles
High level of comfort with technology and specifically MS Office products
Experience in training and onboarding
Customer support agent and live chat experience
Demonstrated execution and project management, program management experience
Ability to understand and communicate concepts quickly and accurately
Accomplished presentation skills, including development and delivery
Desire to continuously learn new features of development tools and software
Strong writing, editing and proofreading skills
Ability to prioritize, schedule and meet deadlines
Work both independently and within a team
Ability to work effectively in a fast-paced, dynamic team
Ability to influence without authority

Required Education and Experience

Bachelor’s degree or equivalent

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$65,000 - $85,000

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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Bob's Discount Furniture

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Learning Program Manager ( Open to Remote)