Director, Learning and Development

Join us as the Director of Learning and Development at BlueShore Financial, where you'll play a pivotal role in shaping our learning journey. You'll be crafting and implementing learning solutions aligned with our business strategies, while also overseeing our L&D team. Collaboration will be key as you work closely with stakeholders across the organization to ensure alignment of people capabilities with our corporate goals, and drive learning outcomes for change initiatives. Our ideal candidate will have experience in financial services and demonstrated expertise in adult learning with supporting accreditations/education.

BlueShore Financial is a mid-sized Credit Union in British Columbia, with $7 billion in assets under administration and 390 employees. We have a compelling and differentiated brand that resonates with the West Coast community we serve. With over 80 years in the financial services industry, our innovative strategy is rooted in expert advice and expertise, delivered by an exceptional team.

This position will provide a flexible hybrid schedule (not fully remote), with approximately one to three days a week in our corporate office in North Vancouver, depending upon your internal client needs.

Key responsibilities of this role are:

Learning (50%)

Oversees a team of learning and development professionals who design, develop, execute and measure innovative and sustainable learning solutions to meet business and employee needs.
Builds trusted relationships with leadership and assesses skill development to ensure their line of business goals are supported.
Sources external vendors, as required. Guides, manages, coaches and supports vendors to assist in development of specific strategic programs and deliverables.
Develops, manages and interprets learning metrics. Continually looks for ways to apply business intelligence and data to address business issues and increase the return on learning programs.
Develops learning budgets considering both short and long-term needs.
Provides thought leadership and consultation to actively research, design and implement learning programs to integrate organizational values, create an exceptional culture, engaged employees and support the achievement of business goals. Supports and coaches People Leaders through program implementation.
Evaluates the overall effectiveness of learning programs. Establishes program measurements and outcomes, program evaluation and the sustainability of learning.
Maintains oversight of L&D cross functional teams such as cybersecurity, Intranet Governance and other strategic partnerships.
Leads direct reports and facilitates their development; recruits and selects new staff, develops performance metrics and priorities, evaluates performance and provides appropriate rewards and recognition and takes corrective action, as required.
Ensures compliance with regulatory bodies and credit union policies.

Leadership Development (25%)

Assess, develops and implements programs in areas of leadership, mentoring and coaching at all levels of the organization
Creates and/or implements assessment tools and development programs that support the organization's workforce and succession plans and retention of key talent.
Partners with HR to analyze the organization employee opinion survey and develops appropriate recommendations to address findings.

Organizational Development & Inclusion (25%)

Advocates for an inclusive culture across the organization, embodying wellbeing, safety, diversity, equity and accessibility.
Collaborates with HR and stakeholders to establish, design and deliver the inclusion strategy, programs and practices to enable people and business strategies, using key metrics to help determine the effectiveness of inclusion initiatives and how to improve them.
Partners with HR, peers and senior leaders to create policies and practices to structurally address inclusion needs, such as reviewing workforce data, engagement surveys, legislative trends and external research.
Supports Employee Resource Groups such as Cultural Ambassadors, Digital Ambassadors and Shore Connect.
Provides leadership, coaching and guidance to all employees in the area of inclusion.

Qualifications and Experience

Post-secondary degree or diploma in Learning and Development, Organizational Development, Human Resources or a related field. Master’s degree in adult learning or similar an asset
Experience working in financial services required
Certified Training and Development Professional (CTDP) designation or equivalent
Minimum 7 years' experience in instructional design with expert knowledge of learning needs analysis, course design and evaluation, coaching and adult learning theories
3-5 years’ previous People Leadership experience
Project management or change management certificates an asset (Prosci, Lean Green Belt, PMP)
Advanced presentation and facilitation skills
Proficiency in digital learning platforms and authoring tools (Articulate Storyline, WebEx, Canva, Miro); intermediate to advanced ability in Microsoft Office.
Practitioner or advanced knowledge and experience using psychometric instruments (Leadership assessments, 360's, EQi tools, MBTI, Insights etc.)
Designation or professional development in inclusion and/or diversity an asset
Coaching training and/or certification an asset

Pay Transparency

Pay transparency is an important characteristic of our recruitment process and overall BlueShore culture which supports a diverse, equitable and inclusive workforce.

The target base salary range of this role is $119,000 - $146,000/year plus a variable performance bonus. Employment offers are determined by knowledge, experience, formal accreditations and internal equity.

What BlueShore Financial can provide you:

5 weeks of paid vacation to start, plus paid personal and wellness days
Work that is critical and impactful to the entire organization
Opportunity to work in a world-class, award-winning organization
Continuing education assistance and access to certified coach colleagues
Comprehensive Total Rewards Program including performance bonuses, pension, flexible benefits, and employee assistance program
Banking benefits including chequing and savings accounts, lines of credit, e-bike or bike loans, and supportive mortgage rates
Unique lifestyle benefits including a transit subsidy, personal health expense reimbursement (Keeping Well Benefits) and Perkopolis discount portal
Gender-neutral washrooms
Opportunities to be involved including social, inclusion, health and fundraising committees (ShoreConnect, Cultural Ambassadors, Health & Safety or BC Children’s Hospital)

What BlueShore Financial needs from you:

Recognize the strength that diversity, equity and inclusion brings
Forge relationships with colleagues for strong collaboration
Provide a premium level of service to all clients, internal and external
Communicate effectively and professionally
Exhibit a growth mind-set
Strive for continuous learning
Be a proactive thinker and problem solver
Demonstrate digital excellence
Be accountable for the risk responsibilities in your area

Be Richly Valued. At BlueShore Financial, our employees are as important as our clients. We strive to create a workplace culture of openness, empowerment, trust and passion. We are building an even stronger and better BlueShore by incorporating the values of diversity, equity and inclusion into our everyday practices. We believe in being curious, asking questions, and seeking to understand and embrace our differences. Our values unite our organization and are our guiding compass, but it is our exceptional employees that bring our corporate values to life. They are passionate about delivering exceptional client service and a banking experience that promises to impress.

From the moment you walk into one of our Financial Spas™, you’ll know you’ve arrived at a special place, where all the elements work together to stimulate the senses and create a distinctive atmosphere unlike any financial institution you’ve experienced. We embrace the West Coast lifestyle, while providing a premium and sophisticated experience for our clients and employees. We’ve been entered into Waterstone Human Capital’s “Hall of Fame” as one of “Canada’s Most Admired Corporate Cultures”.

BlueShore Financial is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our organization, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

We respectfully acknowledge that our services are provided on the unceded territories of the Lil’wat7ul (LíỈwat), xʷməθkʷəỷəm (Musqueam), Sḵwx̱wú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

BlueShore Financial

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Director of Learning and Development