UK | Field-Based | High-Growth QSR Brand

We are working with an ambitious, fast-scaling QSR business that’s rapidly building its presence across the UK as part of a wider European growth journey. With multiple openings planned over the coming year, they are now looking to appoint an L&D Manager to shape and deliver the training strategy for the UK brand.

This is a key hire for the business: they are looking for someone who can combine hands-on, in-store training with building the frameworks, playbooks, and systems needed to support long-term growth (including AI-enabled learning tools).

The Opportunity

As L&D Manager, you will partner closely with operations to roll out training across new and existing sites, ensuring every team is set up for success from day one.

You will be instrumental in designing scalable training programmes, embedding brand standards, and creating a consistent customer and operational experience as the estate expands.

This role is ideal for someone who enjoys being in the field but also wants to influence strategy and build something from the ground up.

What You Will Be Doing

Leading training delivery for new site openings
Rolling out structured onboarding programmes for new hires
Supporting teams through launch periods and early trading
Embedding brand standards, processes, and ways of working
Delivering engaging, in-person training across multiple locations
Coaching and developing store leadership teams
Creating impactful training content for frontline employees
Designing and maintaining operational playbooks
Building scalable L&D frameworks to support rapid expansion
Exploring and implementing modern learning tools (including AI-driven solutions)
Supporting the evolution of franchise-ready training models

What They Are Looking For

Background in hospitality, QSR, or multi-site retail environments
Proven experience supporting new store openings
Strong operational understanding of food-led businesses
Experience delivering training and developing teams at scale
Confident facilitator in fast-paced, high-growth settings
Excellent coaching, communication, and stakeholder management skills
Highly organised, with the ability to manage multiple priorities
Comfortable in a field-based role with regular travel

You Will Thrive If You Are

Hands-on and proactive
Passionate about people development
Energised by fast-growth, evolving environments
Able to balance day-to-day delivery with long-term strategy#]

Salary & Benefits

£50,000 – £60,000 (depending on experience)
Travel expenses covered
Clear progression to Head of L&D / Head of Training
Opportunity to shape training within a scaling, European growth brand

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