We are seeking an experienced Head of Talent, Learning & Development (L&D) to build and embed a sustainable learning culture that drives organisational performance, strengthens leadership capability, and ensures future readiness. This role will lead the development of a strategic L&D framework, introduce succession planning and 360‑degree feedback, and ensure all development activity is aligned, measurable, and well‑governed.

Key Responsibilities

Develop and deliver a future‑focused Talent, Learning & Development strategy aligned to the organisational Master Plan and long‑term capability needs.
Translate corporate strategy into future skills, leadership, and capability roadmaps.
Partner with senior stakeholders to anticipate future skills, roles, and leadership requirements, integrating labour market insights and emerging technologies.
Lead the shift from traditional training delivery to strategic capability building and performance impact.
Act as a trusted advisor to senior leaders on talent progression, coaching, and development.
Establish and govern a succession planning framework, leadership pathways, and talent identification processes.

Experience Required

Proven experience developing and delivering organisation‑wide L&D and talent strategies.
Strong background in leadership development, succession planning, and capability frameworks.
Experience designing and implementing 360‑degree feedback tools and processes.
Demonstrated ability to use data and insight to assess skills gaps, learning impact, and ROI.
Experience establishing L&D governance, quality standards, and vendor management.
Strong stakeholder management skills with the ability to influence at senior leadership level.

Additional Accountabilities

360‑Degree Feedback & Capability Insight

Introduce and govern a psychologically safe, ethical 360‑degree feedback framework.
Embed feedback into coaching, leadership development, and talent reviews.
Provide insight from feedback data to inform targeted development interventions.

L&D Governance & Standards

Establish clear governance, decision rights, and prioritisation processes.
Maintain quality standards for internal and external learning solutions.
Own the learning calendar, vendor strategy, and L&D budget.
Evaluate learning effectiveness using meaningful metrics such as behaviour change and business outcomes.
Ensure compliance with regulatory, professional, and CAA requirements.

Talent, Capability & Workforce Development

Build organisation‑wide capability frameworks aligned to current and future needs.
Support workforce planning through skills identification and development pathways.
Ensure learning approaches are inclusive, accessible, and aligned to DEI principles.

Data, Insight & Continuous Improvement

Use data to assess skills gaps, learning impact, and succession readiness.
Track and report on capability health and organisational development outcomes.
Continuously improve L&D offerings based on feedback and strategic priorities.

Birmingham Airport

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Head of Talent, Learning & Development