Learning & Development Facilitator (Insurance Broker)

hybrid
38 East Main Street, Welland, Ontario, Canada, L3B 3W3
full-time . April 16, 2024

Description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Billyard Insurance Group is seeking a Learning & Development Facilitator at Head Office who will assist in the implementation and maintenance of employee / broker training and support frameworks. With help and direction from the Director of Learning & Development and leadership team, the successful candidate will have an opportunity to develop the role in accordance with growing the company’s needs, market changes and shifting consumer demands.

What does the Learning & Development Facilitator do?

The Facilitator will assist the company with internal effectiveness in achieving support and training cohesiveness across all product lines and their support departments, including our current initiatives. Here are some of the main tasks that you can expect to come across your desk on a regular basis:

Train new hires and provide resources and materials needed to transition them into their new roles
Schedule and facilitate live broker / employee learning sessions, primarily utilizing a virtual setting
Schedule and facilitate employee coaching sessions, primarily utilizing a virtual setting
Coordinate the delivery of industry-provided learning for all branches when needed
Track metrics regarding training completion, satisfaction, and identifying opportunities for curriculum improvement
Communicate with Leadership & Management teams concerning employee / broker training progress
Organize / Facilitate Employee Learning Workshops when needed, primarily utilizing a virtual setting
Assist in the development of BIG Learning Content research & creation as needed
Assist & support the Manager, Learning & Development through completion of assigned tasks & projects as needed

Does this sound like you?

Passionate mentor, teacher, and facilitator
Experience in Sales & Customer Service in the insurance industry
Strong presentation and public speaking skills
Confident self-starter, requires minimal supervision
Excellent interpersonal & communication (written and oral) skills
Excellent organizational & time management skills
Demonstrably creative, with strong attention to detail
Technology literate
Proficient in virtual training technology

Qualifications & Experience:

RIBO licensed
3+ years’ broker experience
2+ years’ experience working with others in a coaching/training setting
Completed or actively pursuing CIP or CAIB designations preferred
Prior experience working in Learning & Development content creation an asset
Prior experience working with e-learning content & LMS software an asset

What We Offer

Opportunity to work for Canada’s fastest organically growing insurance brokerage
People-focused company culture
Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
3 weeks’ vacation in year 1, 4 weeks in year 2
Birthday day off
Hybrid work from home / in-office environment

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10211.

Please note that all applicants must be legally eligible to work in Canada.

Billyard Insurance Group Inc

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Learning & Development Facilitator