Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

The Learning & Development Specialist is accountable for the design, development, and delivery of training programs related to Life Insurance products, including their sales, servicing, and administration. This role involves facilitating both virtual and in-person training sessions with brokers and managing partners, while also providing mentorship and support during the onboarding process and throughout their tenure with the company. The specialist will play a crucial role in enhancing broker expertise, relationship management skills, and client service capabilities.

What does the Life Learning & Development Specialist do?

- Design and create comprehensive training modules focused on Life Insurance products, ensuring alignment with organizational objectives and broker needs.
- Deliver engaging virtual and in-person training sessions for brokers and managing partners, fostering an interactive learning environment that enhances understanding and application of product knowledge.
- Provide dedicated mentorship during the onboarding process for new brokers, ensuring they acquire the necessary knowledge and skills to succeed in their roles.
- Develop ongoing learning initiatives that keep brokers updated on product changes, market trends, and best practices in client service.
- Create and curate training materials, including manuals, e-learning content, and reference guides that support brokers in their daily activities.
- Implement methods to assess the effectiveness of training programs, gathering feedback to continuously improve the learning experience.
- Work closely with product experts to ensure training content is accurate, relevant, and reflects the latest industry standards.
- Provide ongoing support and coaching to brokers, encouraging the application of learned skills in real-world scenarios to enhance client interactions.
- Encourage a culture of knowledge sharing among brokers, facilitating discussions and forums that promote best practices and success stories.
- Ensure that all training programs include necessary compliance training related to Life Insurance regulations and ethical practices.
- Establish a feedback loop to gather insights from brokers regarding training effectiveness and areas for improvement, fostering a culture of continuous enhancement.
- Collaborate with other departments, such as sales and marketing, to ensure that training programs are integrated and supportive of broader business objectives.
- Instill a strong client service orientation in training programs, emphasizing the importance of building long-lasting client relationships beyond the initial sale.
- Conduct training needs assessments to identify knowledge gaps and learning opportunities within the broker team, ensuring targeted program development.
- Manage various learning and development projects from inception to completion, ensuring timely delivery and alignment with organizational goals.

Does this sound like you?

- Exceptional ability to build and maintain professional relationships with brokers and stakeholders.
- Strong verbal and written communication skills to convey complex information clearly and effectively.
- Ability to understand and address the unique needs of brokers, fostering a supportive learning environment.
- Flexibility in adjusting training approaches based on feedback and changing organizational needs.
- Skill in addressing and resolving conflicts that may arise during training or in broker interactions.
- Strong team player who values collaboration and encourages input from others.
- Deep commitment to enhancing the learning experience and overall satisfaction of brokers.
- Ability to inspire and motivate brokers to engage fully in training and development activities.
- Awareness of and sensitivity to the diverse backgrounds and experiences of brokers.
- Ability to design effective training programs and materials tailored to diverse learning styles.
- Competence in leading engaging training sessions that foster participation and knowledge retention.
- Familiarity with various e-learning platforms and technology used for virtual training delivery, such as Canva, Biteable, Speechify, Synthesia, and/or Absorb, etc.
- Skill in evaluating the effectiveness of training programs and making data-driven improvements.
- Expertise in developing structured learning paths that meet the needs of different learner groups.
- Ability to manage multiple projects simultaneously, ensuring timely execution and alignment with objectives.
- Proficient in coaching brokers to apply training concepts in practice, enhancing their performance.
- Understanding of compliance requirements in the insurance industry to ensure training content is relevant and compliant.

Qualifications:

- Minimum of 5 years of experience in a licensed capacity, either as a Life Broker or in a wholesaler role.
- Life Insurance License in the relevant jurisdiction (Ontario, Alberta, New Brunswick, Nova Scotia).
- Experience in adult learning or a related background is considered an asset.
- Proven experience in training development and facilitation is preferred.
- In-depth understanding of Life Insurance products, their features, benefits, and regulatory requirements.

What We Offer

- People-focused company culture
- Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
- 3 weeks’ vacation in year 1, 4 weeks in year 2
- Birthday day off
- Hybrid work from home / in-office environment
- Retirement savings programs, with company-matched RRSP contributions

Working Conditions

- Works primarily in a standard office setting with a typical climate-controlled environment. The role requires periods of sitting, computer use, and participation in meetings or collaborative sessions. Noise levels are generally low, and the position involves minimal physical exertion.
- The role is required to travel occasionally for meetings with Managing Partners, Life licensed Brokers and related industry events.

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10211.

Job Type: Full-time

Billyard Insurance Group

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Life Learning & Development Specialist