Position Purpose

The Senior Director, Network Learning and Development is a member of the Big Brothers Big Sisters of America (BBBSA) team and serves as the national lead for designing, implementing, and continuously strengthening a comprehensive professional learning strategy that equips local agency staff and volunteers across 230+ agencies within the Big Brothers Big Sisters (BBBS) network of agencies.

As a direct report to the Chief Agency Growth Officer, this role ensures the network of BBBS Agencies has access to high-quality learning experiences, training, and practical resources that drive program quality, operational excellence, and mission impact.

The Senior Director, Network Learning & Development collaborates closely with the national office departments, agency leaders, and subject-matter experts to identify learning needs, design and deliver meaningful education and training, and steward a cohesive learning ecosystem that supports diverse roles, experience levels, and organizational contexts.

FSLA Status: Full Time, Exempt
Location: Continental United States (100% Remote)
Travel: Approximately 20-30%

Essential Duties and Responsibilities

Strategic Leadership & Planning

Develop and lead the national strategy for professional learning, training, and capacity-building for local agencies, board members, volunteers, and families.
Conduct ongoing needs assessments to understand emerging skill gaps, learning priorities, and challenges across BBBS Agencies.
Establish short- and long-term plans, success metrics, and continuous improvement cycles for learning initiatives that strengthen operational effectiveness and promote consistent, high-quality service delivery.
Provide leadership and thought partnership trends in adult learning, workforce development, and network capacity building.

Learning Systems & Resource Development

Oversee the design and continuous improvement the learning ecosystem, including onboarding structures, role-specific development pathways (e.g. new agency leaders and emerging leaders), and self-directed learning opportunities for the BBBS network of affiliate agencies.
Lead the creation and curation of high-quality training materials, curricula, toolkits, and job aids to support BBBS agency staff in a wide range of functions from program delivery and volunteer support to agency operations and use of data systems.
Partner with BBBSA departments and external subject matter experts to ensure all learning content reflects organizational strategy, standards, values, and evidence-based practices.
Leverage technology and manage the learning management system to provide customer-centric, data-informed learning experiences with easy access to relevant resources
Manage systems to monitor data, assess training outcomes, and report participant progress to support ongoing learning and continuous improvement of learning experiences and growth in agency capacity

Program Delivery & Facilitation

Oversee the development and delivery of learning experiences, national training events, workshops, webinars, and conferences to support the BBBS network.
Serve as a senior facilitator and presenter for key national sessions, leadership development programs, and network-wide learning engagements.
Build systems for agency-to-agency peer learning, sharing, and communities of practice that support continuous improvement across the network.

Collaboration & Network Engagement

Build strong, trust-based relationships with subject matter experts and agency staff to understand capacity-building needs and co-develop learning experiences.
Collaborate with national office partners to ensure training supports broader network strategies and to support adoption and implementation of learning initiatives.
Manage vendor relationships related to technology, training, facilitation, and instructional design.

People Management

Recruit, train, retain, and cultivate professional development of direct reports.
Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network.
Lead and manage resources (people and capital) that retain and cultivate positive, measurable success.
Monitor progress against performance targets; implement countermeasures as needed.

Culture

Demonstrate commitment to BBBSA's shared leadership competencies and organizational values.
Provide consistent follow-up regarding assigned projects and after meetings
Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.
Manage related and other duties as assigned in support of department and business needs.

Education, Skills & Related Work Experience

Education:

Bachelor's degree in Education, Organizational Development, Nonprofit Management, or a related field.
Master's degree in Organizational Development, Instructional Design, or a related discipline preferred.
Equivalent experience considered in lieu of degree.

Required Experience:

8–10+ years of experience designing and delivering professional learning in a nonprofit, education, or federated network environment.
Demonstrated success developing adult learning strategies and creating scalable training for diverse audiences.
Experience managing teams, collaborating across departments, and influencing stakeholders without direct authority.
Advanced understanding of instructional design, adult learning theories, learning science, curriculum development, and learning evaluation.
Proficiency with LMS platforms, e-learning tools, and design software (e.g., Articulate 360, Adobe Creative Suite, Canva, Audacity, Camtasia, or equivalent).
Familiarity with blended learning models.
Excellent communication, facilitation, and project management skills.
Ability to translate program standards, research, and policies into practical guidance for practitioners.

Preferred Experience:

Knowledge of youth mentoring, positive youth development, and child safety best practices.
Expertise in change management and capacity-building for nonprofits or educational systems.
Experience with Learning Management System administration (Cornerstone and/or Docebo preferred), including transitioning from one LMS to another.

Demonstrated Leadership Competencies:

Strategic Thinker: Able to develop long-range plans and anticipate network needs.
Systems Builder: Creates structures and processes that scale across a federated network.
Relationship-Driven: Builds trust with diverse stakeholders across roles and regions.
Adult Learning Expertise: Skilled at designing relevant, high-impact learning experiences.
Equity-Minded: Integrates inclusive practices into all training and resources.
Collaborative Leader: Works effectively across functions and organizational levels.

Our Commitment

At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.

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Senior Director, Network Learning and Development