Location: Hybrid - Remote and up to once a week in London office.

Salary: Competitive, based on QTS average salaries and years of experience

Type: Full Time

Team: Teaching & Learning

Supported by: Head of Teaching & Learning

Closing date: Ongoing

Start date: Accepting applications for Summer 2024 and Autumn 2024 start dates

Who are we and what drives us?

Bedrock Learning is an innovative education technology organisation, transforming learning through literacy. Our cutting-edge platform teaches and helps hundreds of thousands of users every single day.

We are ranked as the UK's number one solution in primary and secondary schools, our NPS is market-leading and teachers say that our platform benefits the widest population of school learners. Schools and parents rely on our impactful solutions to improve literacy and transform learner outcomes.

We are committed to each and every one of our customers, whether they're completing a grammar quiz, reading a performance analysis report or asking us a question via support.

Our inquisitive culture drives our innovation and ensures we deliver maximum value for our users, which makes Bedrock Learning a rewarding and exhilarating place to work.

Your mission

At Bedrock Learning, we share your unyielding passion for education and your unwavering commitment to helping teachers and improving outcomes for young people. Every day, you'll be driven by this shared purpose, using your expertise to coach, train, problem solve, and strategise, all with the goal of empowering schools to become Bedrock Learning power users.

Your deep insights into teaching and learning will enable you to go above and beyond as you support teachers and school leaders. You'll have the unique ability to super serve their needs, fostering enduring relationships and facilitating excellent product engagement. In doing so, you'll not only create value for platform users and our organisation, but also contribute to the longstanding impact on learners' lives.

Drawing upon the latest educational research and trends, you'll harness the power of knowledge to optimise schools' literacy outcomes. Your dedication to educational research and outcomes will form the bedrock of your own writing and resource production, as you guide and inspire schools to transform the lives of their learners.

Together, we can affect massive transformation in education. Let us continue our shared journey to improve literacy for all students, regardless of their background or circumstances.

What You'll Be Doing

As a Bedrock Learning Teaching & Learning Consultant, your role will be crucial in analysing your schools' data to build an impactful customer support strategy. You'll take the time to get to know the details of the culture and structure of the schools you serve, ensuring that your training and support are tailored for maximum impact.

Your customer insights and innovative suggestions will be vital in contributing to the development of our products. By continuously sharing your findings with the product department, you'll help refine and improve our offerings, delivering enduring value for the schools we serve.

Every single day, you'll be planning, adapting, reflecting, learning, teaching, sharing and building upon your wealth of knowledge and experience. We encourage you to stay up-to-date and to explore the latest educational thinking to ensure that you can maximize our impact.

Building meaningful relationships with educational thinkers and school leaders will be an essential part of your role. As we strive to improve literacy for all students, regardless of their background or circumstances, we understand the importance of collaboration. Your ability to engage in meaningful conversations and build partnerships will be critical to our collective success.

Roles And Responsibilities

Customer Success
Customer support
Product growth
Building and maintaining customer relationships
Onboarding
Product knowledge
Understanding customer needs
Problem-solving
Customer retention
Account management
Customer advocacy
Monitoring customer health
Reporting
Training and coaching
Objection handling
Implementation strategy

Requirements

QTS
Evidence of excellent teaching and learning practice
Exemplary communication skills, including being able to speak with authority and persuasion
Empathy and active listening
Relationship building
Productive and organised
Determined commitment to transforming outcomes
Persistent can-do, won't stop until a solution is reached attitude

Benefits

Your health and wellbeing

4-day week benefit
Comprehensive private medical cover for you, your partner and your children including: GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover
Employee assistance programme for mental health, wellbeing, financial and legal support
Eye examination scheme
Hybrid working
Office closure between Christmas and New Year

Your development

£1,000 yearly personal allowance for training and development
Company pension scheme

Please provide a CV and a cover letter with your application.

If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

Bedrock Learning

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Teaching & Learning Consultant