The Director of Learning and Development is a hands-on role responsible for the strategic development and implementation of the training standards, strategy, and learning tools that meet the evolving needs of the business and achieve desired results. This position will work directly with incoming franchisees, franchise and corporate retail associates, and corporate staff.

Essential Duties and Responsibilities

Content Development and Curriculum Design

Collaborate with business units and internal/external SMEs to develop learning programs across leadership functions aligned with competencies and strategies
Identify curriculum and processes (including instructor-led, off-the-shelf, computer/web-based, and multi-media).
Create training programs, schedules, and plans to assist with onboarding and the retail associate training roadmap, such as service & system training, processes, and SOPs etc.
Collaborate cross-functionally to lead and execute the field training programs, curriculum, and learning systems. Lead the implementation of technology-based learning initiatives.
Contribute to the creation of new content for the LMS. Supervise the development or acquisition of new programs.
Ensure all curricula and courseware are high quality, innovative, legally compliant, and drive strategic business objectives and desired behaviors.

Training Delivery and Measurement

Drive the development and delivery of computer-based training (CBT) as a learning solution. Provide standards and protocols, and meet franchise industry guidelines.
Manage and maintain the Learning Management System (LMS). Ensure proper implementation and usage. Provide technical support to users.
Track ROI and regularly report on key training metrics to determine the effectiveness of all training and development programs.
Partner cross-functionally to assess, design, and deliver high-quality, effective training that promotes the brand and company initiatives.
Partner cross-functionally to source and/or develop training programs for general business skills, compliance, and management and leadership development to meet the long-term and short-term development needs of the company and associates.
Monitor and evaluate training programs' effectiveness. Forecast annual programs to meet organizational needs.

Organizational Change Management and Development

Create training programs to reinforce organizational changes and increase adoption to improve company performance.
Develop materials, such as process guides, fact sheets, job aids, instructional guides, Web content, etc., that promote change initiatives
Partner with HR to develop programs to meet organizational growth and to attract, develop, evaluate, and mobilize talent throughout the organization

Department and People Management

Ensure training needs are met most cost-effectively based on currently available training technology and resources.
Source and manage external vendors to assist with learning and ID projects.

Prepare and manage an operational and labor budget.
Provide leadership and creative thinking to facilitate fast improvements in processes and working relationships.
Create a positive team culture of execution through clear goals, expectations, ethics, methods, measurements, and validation to achieve desired results
Contribute to the growth and development of associates through training, coaching, communication, recognition, and support. Execute performance evaluations and documentation promptly.

Education and Experience

Bachelor's degree in Adult Education, Instructional Design, or related.
Minimum 5 years of progressive training and instructional design experience. Experience should include both operational training and skills/leadership training. Current knowledge of innovative adult learning techniques and methodologies.
Prior training experience in retail, hospitality, or the restaurant industry, strongly desired. Proven experience designing and developing practical systems and processes for core training delivery both in-house and in the field.
Strong proficiency in Microsoft Office, LMS/CBT technology, and other related training delivery software and methods.
Proven problem-solving skills; Duties require forecasting, broad conceptual judgment. Ability to deal with complex factors and ideas not easily evaluated, and make decisions based on conclusions for which there is little standard practice or process.
Strong organizational skills with a sense of urgency. Ability to establish own standards of performance with overall organizational policy and protocol. Ability to handle full responsibility for developing and overseeing department/unit budget with direct accountability for final results. The capacity and desire to handle heavy workloads and extra hours when required in a fast-paced, changing environment.
Proven ability to make presentations to senior management, groups of employees, or customers that may involve persuasion and obtaining approvals. Responsibility to work autonomously and collaboratively with the ability to communicate concrete and abstract ideas effectively.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

Regularly required to sit, use hands, talk, and hear; occasionally lift up to 20 pounds.
Requires close vision and extended use of a computer.
Regular use of standard office equipment (computer, copier, phone, etc.).
This role operates in a standard office environment.

Affirmative Action / EEO Statement

Applicants and employees are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, or any other protections afforded under state or local laws.

Batteries Plus

New Jobs

Director of Learning and Development