Join a team dedicated to a big idea: Curing Data Loss.
Organizations that lose their data often go out of business. Axcient is focused on preventing losses by defeating ransomware attacks, protecting sensitive data, and keeping business operations humming even in the face of disaster.
Axcient’s team is global and represents the very best of our disciplines. We foster a culture of transparency and trust built through collaboration, high performance, and growth. Together, we make a difference as individuals and as a company in our mission to arm MSPs with the power to cure data loss for their clients and keep business running.

Our Core Values:
Take it, Own it: Take action and be accountable
Be Agile: Prioritize, execute, evaluate, and iterate
Reject Mediocrity: Don't accept average results
Do the Right Thing: Act with integrity
Team to Win: Commit to collaborate

Summary

Axcient is seeking a Learning and Development (L&D) Specialist to join our People Operations team. The L&D Specialist will partner with department leaders across the organization to identify training needs in their teams and develop and deliver custom learning paths for positions across the company. The L&D Specialist will have the ability to understand the learning needs of employees and deliver training materials in an easy-to-understand way. A strong knowledge of learning systems and methods and the ability to understand our products and their uses will be important. This person will also conduct manager training, assist with new hire onboarding, and identify and implement programs to prepare our employees for leadership roles within the company.

This position reports to the VP of People and is based in the Denver, CO area. This position is hybrid, requiring work from the Denver office as needed.

Key Responsibilities

Assess current new hire onboarding process and assist with conducting new hire orientations and other regular employee training sessions.
Partner with the product team to fully understand features and new releases in order to facilitate training for sales and support teams.
Partner with the sales team to improve sales techniques and identify learning opportunities for sellers at all levels.
Partner with Customer Support Managers to identify skills gaps and learning opportunities for front line support staff to improve customer experience (examples would include soft skills, communication and writing skills)
Utilize Udemy to assign and track employee learning.
Measure the impact of training over time.
Partner with our HRBP to implement manager training, career pathing, and mentorship programs.
Research and select the best courses, tools, and resources for global training needs.
Work with stakeholders to create content using existing information from knowledge bases and other materials.

Who You Are

Qualified applicants will have at least 2-3 years of experience in corporate training or learning and development, preferably in a tech environment, or will have demonstrated transferrable skills in an education environment.
Ability to create and deliver engaging learning content in person, over Zoom, and through recorded classes and tutorials.
Excellent written and verbal communication is required.
Previous experience with Udemy or comparable learning software is preferred.

The estimated salary range for this position is: from $65,000 to $80,000 USD annually. Actual compensation may vary and will be based on a candidate’s qualifications, skills, and competencies.

Benefits include:

Medical, Dental and Vision Insurance (with an option for Axcient to pay 100% of your medical coverage)
Life and Disability Insurance
Flexible Spending Account and Health Saving Account Options
401K
Flexible PTO Policy
Flexible Work Location
Remote Work Option Available
Tuition Reimbursement
Company-Paid Online Learning
And more!

Check us out on Comparably!

At Axcient, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences. Axcient does not discriminate on the basis of race, ethnicity, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor. Applicants who need assistance or accommodation due to a disability may contact us at Peopleops@axcient.com

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Axcient

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Learning and Development Specialist