You will be part of the Business Enabling and transformation team with a strong focus on quality improvement and change projects. As a Training & Process Improvement Specialist you will ensure that the trainings are aligned with the strategy, the organization and the evolution of processes and jobs of the Healthcare Department. You will modernize the training methodology and material, ensure the quality of the implemented processes and contribute to important quality improvement and change projects.

As our Training & Process Improvement Specialist, your job embodies the quality and customer focus mindset, constant learning and knowledge expansion, as well for newcomers as for the existing staff. You will play a crucial role by guiding teams through change and provide them support.

You will work hand in hand with the Business Managers in order to identify the needs within the organization and will be responsible to be the gate keeper of the main processes.

What You’ll Be Doing

Training Officer

Develop, maintain and modernise Training approach and modules taking into account different learning styles
Animate and monitor the development of individual and collective skills and knowledge
Evaluate the trainings and improve to remain aligned with the strategy and organization needs
Spread a self-learning, Process, Customer Satisfaction culture
Integrate the evolutions of the Healthcare Insurance jobs due to AI involvement

Process & Quality Management

Map and improve main processes in order to ensure the quality and efficiency of the operational flow
Ensure that Process Documentation is up to date according to new processes and evolutions
According to process evolutions, organize the adequate upskilling and reskilling of the functions

What You’ll Bring

Bachelor or Master
French and Dutch + English mandatory
Minimum 3 years of proven experience
Highly proficient in MS Office (Sharepoint, Teams, Excel, PowerPoint) and Learning Management System experience is a plus
Excellent communication skills, team working and collaborative behavior both face to face and remotely
Continuous Improvement mindset
Ability to plan and manage multi tasks and being at ease with time management
Analytical skills

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

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Training & Process Improvement Specialist