We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.

Role Overview

As the Manager, Community Learning at Athena, you serve as the primary contact for all community needs, addressing member needs and aligning community initiatives with overall business objectives. Your role involves moderating discussions, upholding community guidelines, and leading the organization of regular peer to peer learning activities to foster a thriving and engaged community.

Duties & Responsibilities

Community Leadership: Serve as the primary point of contact for community inquiries, feedback, and requests for support to ensure a positive and inclusive environment.
Develop and maintain comprehensive community guidelines and moderation rules to uphold standards.
Lead the planning, organization, and execution of in-person community events and activities.
Community Analytics: Monitor community health and engagement metrics, such as member activity, sentiment, and retention.
Analyze data and trends to identify opportunities for improvement and inform community strategy to drive continued enhacement.
Provide regular reports and insights to the leadership team to support strategic decision-making..
Team Management: Supervise and support a team of Specialists and Analysts, providing guidance, mentorship, and performance feedback to foster their professional growth.
Strategic Alignment: Collaborate with the Director and Vice President to align peer learning initiatives with overall business objectives and broader company goals.

Key Stakeholders

Community Learning & Knowledge Management Team
Operations Team
Marketing Team
Executive Partners

Skills and Competencies

Communication Skills: Excellent communication, presentation, and interpersonal skills, for building rapport, credibility, and deeply understanding of employee needs.
Analytical Skills: Proficiency in analyzinge data, identifying trends, and translating insights into actionable strategies to improve community engagement.
Community Support: Provide excellent service to address employee questions and needs,ensuring timely response.
People Management: Manage and mentor a team of analysts and specialists, driving performance and professional growth
Problem-Solving: Adept at quickly and effectively addressing and resolve moderation issues

Relevant Experience Required

5+ years of experience in communications, community management or a related field.
Experience working with a global team and in a hybrid environment.

Educational and Certification Requirements

Bachelor's Degree in Business, Marketing, Communications, Data Analytics, or a related field.

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