About Us:

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

SUMMARY: The Learning & Development (L&D) Lead is responsible for engaging with team members, program supervisors and managers, and cross-functional departments to support and lead training activities. This role ensures effective onboarding and continuous education for all agents to maintain operational excellence and compliance. The Lead Program Trainer also plays a strategic role in designing, evaluating, and enhancing training frameworks, overseeing high-impact initiatives, and serving as a subject matter expert for both internal stakeholders and clients.

DUTIES AND RESPONSIBILITIES:

Responsible for overseeing and managing the training at both Orlando or OPK site locations, requirement is to be local to an AssistRx facility
Responsible for planning and coordination of program trainings and their activities. Delegate as necessary
Monitor implementation of program features, services, policies, and practices with senior management and client
Work to keep program training on schedule
Coordinate training communications with team and senior management and client
Schedule training-related meetings and events
Create and maintain program training presentations
Continuous monitoring of existing processes and analyzing their effectiveness
Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions
Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings
Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios
Ensure consistency of processes, optimization of workforce and achievement of performance metrics
Assist with the development of policies and procedures for the department
Lead the design and implementation of strategic training initiatives across multiple programs
Evaluate training outcomes using performance metrics, KPIs, and feedback to drive continuous improvement
Coach and mentor junior training staff, including Trainers and Training Coordinators, to develop their instructional skills and subject matter expertise
Collaborate with leadership and client stakeholders to assess future training needs aligned with business goals
Act as lead training representative in cross-functional projects and initiatives
Develop advanced instructional materials and lead high-stakes client-facing training presentations
Serve as a point of escalation for complex training challenges and initiatives
Additional responsibilities as needed based on department, program and project requirements

Requirements

QUALIFICATIONS:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Bachelor's degree in healthcare administration, education, business, or related field preferred
Other skills required:
Previous work experience in Specialty Pharmacy or Customer Service
5 years of progressive health care business experience (SPP, hospitals, or insurance)
Minimum 2 years of experience in a lead or senior training role within healthcare, pharmacy, or similar regulated environment
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills
Demonstrated strong written and verbal communication skills
Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics
Problem solving skills
Excellent communication and interpersonal skills to maintain strong relationships
Exceptional organizational and multi-tasking skills
Superior analytical and problem-solving abilities
Experience in supervising learning programs and team members
Ability to apply sound learning principles, learning technology and program management skills together in the design, development, and maintenance of learning programs
Project/program administration and coordination, including classroom facilitation experience
Instructional design skills; familiarity with adult learning principles
Influencing and relationship building; builds a network of experts and resources to support programs
Ability to communicate effectively with technical and non-technical team members
Excellent presentation skills
Proven ability to manage multiple training programs simultaneously with competing priorities
Experience working with learning management systems (LMS) and eLearning platforms
Knowledge of compliance, regulatory standards, or accreditation processes in healthcare training is a plus

COMPETENCIES:

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Coaching & Mentoring - Actively supports the development of team members by providing consistent feedback, guidance, and knowledge sharing
Change Management - Effectively champions and leads organizational change related to training and development initiatives
Cross-Functional Collaboration - Builds strong working relationships across departments to align training with company-wide initiatives
Client Engagement - Maintains strong relationships with clients by understanding their goals and ensuring training supports key outcomes

Benefits

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives.

Why Choose AssistRx:

Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy!

Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance

Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!

#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

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Learning & Development (L&D) Lead