Details

Department: Acension Call Center - Centralized Scheduling
Schedule: Monday to Friday, 7:30am-4pm CT
Location: Remote
Salary: $51,428 - $71,687

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The Trainer is responsible for delivering New Hire and Non-New Hire Training sessions, ensuring consistency in training delivery, and supporting the training team with curriculum design as needed. This role includes actively handling calls to stay up to date with system and process changes, ensuring training remains relevant and effective. Additionally, the Trainer provides feedback and insights to Market Managers and Supervisors regarding new hires and current Care Navigators’ performance and knowledge retention.

Facilitate training, including New Hire Training, advanced skill development, and ongoing upskilling programs.
Provide hands-on support during training sessions, actively participating in calls to demonstrate real-world application.
Assist in brainstorming new ideas, minor updates and feedback for curriculum design.
Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure Care Navigators have the required knowledge.
Up to 40% time handling phone calls to maintain knowledge of system changes, workflow updates, demonstrating phone etiquette, skills, and best practices throughout the year.
Provide feedback and report out insights on new hire performance, training challenges, and skill development to Market Managers and Supervisors.
Gather feedback from new hires and current Care Navigators to improve training effectiveness.

Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
2 years of leadership or management experience preferred.

Additional Preferences

One or more years of experience working in a contact center as a Care Navigator or customer service role strongly preferred
Experience facilitating training, teaching, coaching in a professional setting strongly preferred
Experience working on Athena, Dash, or Epic strongly preferred

#LI-Remote

#ACC

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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