LMS Specialist

Are you seeking a new and exciting challenge in Digital Learning? AO North America, Inc. (AO NA), a continuing medical education nonprofit, is searching for an LMS (Learning Management System ) Specialist. In this position you will serve as the single point of access for online and instructor-led training for employees, customers and other stakeholders. This position is responsible for supporting the learning operations through the learning management system.

Do you have an interest in:

· Working closely with the Digital Learning Director to coordinate learning programs?

· Partnering with the Digital Learning Director to implement a new system?

· Supporting and educating all LMS users and superusers including basic technical issues affecting learners and courses?

· Supporting learning operations by building online/blended courses that include media elements, surveys, assessments, supplementary materials, and reports?

· Answering user help requests via the ticketing system?

· Supporting ongoing maintenance of the LMS by performing regular audits of the system and maintaining LMS performance support documentation?

· Providing support during education hours, which occur in the evenings?

· Supporting all webinars in zoom, and act as faculty liaison during the planning process?

What do we need? Someone with-

Attention to detail
Technical acumen and willingness to learn and adapt

· Ability to manage multiple activities and deadlines at one time

Excellent communication skills and professionalism that can help build measure the effectiveness of learn
A strong team player, problem solver, results driven and motivated to succeed and ensure quality
Experience with Moodle

· Bachelor’s degree or equivalent in a technical major or equivalent work experience

· One to Three years’ experience, working in an educational environment supporting the development and delivery of content through an LMS

· Experience working in Moodle

· Experience working in Zoom

· Experience using a ticketing system such as Zen Desk

· Knowledgeable in the use of HTML and other basic coding skills required to create web pages as needed

Is AO NA remote or what?

AO NA operates in a results-only- work-environment and allows for a distributed workforce. While mostly remote, we do believe that collaborating in person from time to time is important, so there is opportunity to travel to the main office. We are in the suburbs of Philadelphia, PA.

What’s in it for you?

AO NA has a robust benefits package. For a nonprofit – it’s darn good. You will have generous PTO, a winter break week at year-end, numerous other holidays, your birthday off, and float holidays. Of course you will have vacation and sick time too! You get medical/dental/vision with a low contribution rate. Life insurance/short term/long term disability-for free, and voluntary plans if you wish. We also have a 401k with a match! We have a staff DEI committee, a staff Safety & Wellness committee, tuition reimbursement and professional development opportunities.

What about the compensation?

AO NA has established salary ranges for all positions. The position will be paid between $58,000 - $62,000 annually depending on experience.

What is next?

Submission packages will be accepted until Friday, May 17th. Include a resume with your salary requirements. Because of the volume of resumes typically received, packages without salary requirements listed will be considered incomplete. If you are chosen to be interviewed, you will receive information about the process, a full job description, and a benefits summary.

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

401(k) matching
Employee assistance program
Flexible spending account
Life insurance
Professional development assistance
Tuition reimbursement

Schedule:

8 hour shift

Application Question(s):

Are you able to support learning activities in the evenings?

Experience:

Moodle: 3 years (Required)

Work Location: Remote

AO North America

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Learning Management Systems Specialist