We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting secondment opportunity has arisen for a motivated, dynamic and experienced individual to join the Quality and Patient Safety team as a Quality Patient Safety Improvement Learning & Development Manager supporting the wide range of services provided by the Primary Care and Community Division within Aneurin Bevan University Health Board. This role is crucial in ensuring the highest standards of quality, patient safety, and experience (QPSE) within the division.

This is a challenging and highly rewarding position; one which allows the post holder to influence multiple stakeholders and develop effective working relationships with senior leaders. We are looking for an enthusiastic and dynamic individual who will support and influence the Division’s current and future QPSE service provision. Strong leadership skills are essential for this role, as the post holder will be expected to lead initiatives, inspire the team, and drive continuous improvement in QPSE standards.

The post holder will provide advice on all aspects of quality, patient safety and organisational learning within the division contributing to strategic and operational decision making through divisional representation at relevant groups and forums. The QPS Manager will assume a pivotal role for the Quality and Patient Safety agenda within the Division, advice and support across the teams.

Main duties of the job

The post holder will be responsible for ensuring systems and processes are in place to support the management of Quality Patient Safety and Experience, promoting a culture of openness and honesty. They will undertake delegated responsibilities and provide senior management support to staff at all levels in coordinating Quality Patient Safety which includes Organisational Learning, Quality Improvement (QI), Concerns/Complaints, and Patient Safety Incidents. Excellent communication skills are essential, along with visible, dynamic, and inspirational leadership to support the delivery of safe and high-quality standards of care.

If you have the experience, skills and enthusiasm to take forward the QPSE agenda within the Primary Care and Community Division, we would love to hear from you. In return, you will be supported by a Senior Leadership Team and offered a coach to support your role and ongoing professional development. This post is open to registered Healthcare Professionals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

For further information, please contact Gemma Couch or Caroline Rowlands via email.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

Educated to Masters Level or demonstrable knowledge gained through equivalent experience
Demonstrate a very good understanding of the Putting Things Right Regulations in relation to Concerns (complaints and patient safety incidents), and risk management processes.
Evidence of Continual professional development
Qualification and/or extensive knowledge of managing PTR Redress cases, Legal Claims for Clinical Negligence and Personal Injury; Coroner Inquests; Medico-Legal issues

Desirable criteria

Project Management qualification such as Prince 2 or Managing Successful Programmes (OCG) Professional management qualification and/or Clinical Qualification – CIPD

Skills and Attributes

Essential criteria

Ability to influence, enthuse and motivate others
Able to develop a sound knowledge of techniques for planning, monitoring and controlling projects & programmes
Ability to manage staff effectively
Ability to develop and maintain effective working relationships with multi-disciplinary teams

Experience

Essential criteria

The post holder will have experience working at a management level including operational management in a complex organisation within the NHS.
Experience of delivering outcomes within tight timescales.
Experience of working with highly complex information and using persuasive and effective negotiation skills in connection with this information.

Aneurin Bevan University Health Board

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Quality Patient Safety Improvement Learning & Development Manager