Job Purpose

Responsible for Learning management system-SAP and learning activities coordination

Key Responsibilities

Create and manage user accounts on LMS, archiving past events, calendar maintenance, resource updates and coordinate the execution of learning activities. Assist learners with LMS access and functionality issues.
Coordinate and plan learning events from start to end according to requirements, target audience , objectives and allocated budget
Maintain professional working relationships with all learning stakeholders and communicate efficiently with internal and external customers
Support the Learning and Development Department evaluating all learning activities to continually assess content is fit for purpose and to continually evolve and improve. Recognizes trends and provides feedback to management
Create and share all required reports and ensure compliance with all quality control procedures to ensure high-quality deliverables.
Coordinates with network/server administrator to facilitate database file maintenance and problem resolution
Formulate and update user manual and step by step guides for LMS and learning activities
Create and distribute all required reports and ensure compliance with all quality control procedures to ensure high-quality deliverables.
Undertake other duties that may be necessary and compatible with the nature of this post and this will require flexibility in undertaking the role.

Qualifications - Minimum Requirements

Bachelor’s degree or an equivalent degree, preferably with IT focus
IT / HR professional certificate is a plus
Minimum of 2-years work experience in the field of training activities and learning management system administration

Competencies / Skills

Customer Service – Manages difficult or emotional customer situations; Responds promptly to learners' needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations
Communication – Communicate clearly; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit

AMICO Group