In your role as the Learning and Development Specialist at Alaska Commercial Company (ACC), you support all training and development in ACC, with a key focus on enhancing the learning experience through role-based training and development of managers and managers in training. This role is accountable to onboard new management hires, identifying gaps in operations and role-based training programs, designing and developing training, and supporting employee development in support offices and warehouses.

Joining ACC gives you the opportunity for growth and development throughout the company, a competitive salary, a benefits package, and to be part of a dynamic and diverse culture.

ACC is a growing company with a long history of serving rural Alaskans. For more than 150 years, we have provided groceries and general merchandise to the people of Alaska. As was true more than 150 years ago, our stores continue to be a vital center of local community life. In 1992, the company was purchased by The North West Company (NWC) from then-owner The Commercial Enterprise Development Corporation of Alaska. This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska. Learn more about ACC at www.alaskacommercial.com.

Key Accountabilities:

Design and Develop Training and Support Programs and Learning Resources
- Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs and ensure optimal use of learning technologies
- Use Microsoft Office and instructional design tools (Articulate, Captivate, Vyond, Canva, InDesign, etc.) to create learning materials and program assets such as training outlines, e-learning modules, job aids, user guides/manuals, and presentation decks
- Perform needs assessments, feedback reviews, and program evaluations to assess the effectiveness of training design and identify opportunities to improve programming and materials
- Source content from external providers, following TNWC integration requirements
- Update training programs and learning resources to ensure consistency with standard operating procedures (SOPs), new programs, and business needs
- Identify and plan key workshops for the annual store manager conference
- Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to the People Development team and key AC business units, including building and maintaining external training dashboards as required
Deliver Training
- Act as training program point of contact for new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs) including onboarding, building training plans and schedules, providing necessary resources, and other support as required
- Conduct field-based training in stores with management trainees and frontline employees
- Lead formal classroom, small group, and on-the-job training sessions
- Ensure the integrity of program delivery with onsite visits
- Administer and coordinate training events using classroom, virtual or blended learning
Support the Development of Office and Warehouse Employees
- Support company-wide People Development initiatives focused on employee engagement, talent development, and succession
- Partner with the business units to identify talent development gaps and assess potential solutions
- Be the point of contact between TNWC and Alaska Commercial Company, and liaise with the People Development team to share insights and feedback on all programming

Desired skills & experience:

Minimum 5 years of retail management experience in various stores and/or department roles
Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
Demonstrated commitment to employee development
Excellent written and verbal communication, presentation, and facilitation skills
Ability to adapt training delivery methods/styles based on learner needs
Strong working knowledge of Microsoft Office
Experience with integrating online learning into training plans
Comfort with systems thinking and use, to support trainees, training managers, and other key business leaders
Strong understanding of instructional design methodologies and software to generate a variety of training resources
Ability to use Learning Management Systems (LMS) to assign training plans and manage training records
Excellent interpersonal skills with the ability to communicate effectively with a team at a distance
Relationship-building skills to establish partnerships with internal customers, experts, and stakeholders
Strong organizational, planning, and time management skills

Working conditions

Work in an open-area office and warehouse environment
Fast-paced office environment
Ability to sit or stand in one place for long periods
Frequent phone calls and meetings on a daily/weekly basis
Required to travel up to 50 days per year

Location: Anchorage, AK

Reports to: Senior Manager, People Development – NWC

We create a collaborative and constructive culture by:

Being Enterprising

Committing to our Customer
Working with Passion
Leading and Developing Others
Demonstrating Respect and Inclusivity
Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

Alaska Commercial Company

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Learning and Development Specialist