Job Requisition ID: 178987

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose:

The L&D Consultant diagnoses learning needs, identifies appropriate solutions and develops strategic learning plans and frameworks to facilitate the achievement of business goals in partnership with our clients and internal stakeholders.

Key Role Specific Accountabilities:

Training initiatives:

Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice
Ensures that content is up to date with group practices and processes in order to ensure alignment
Researches and proposes blended training solutions
Assesses career pathways in line with development and recommends individuals identified with high potential
Drive Emiratisation development pathways and traineeships
Engage when required with external consultants and specialists
Deliver the core curriculum, training calendar and customised programs as scheduled
Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts

Business Solutions:

Where required consult, recommend, design interventions and execute business solutions
Ensures adherence to industry and government regulatory standards
Identify and improve operational systems & processes
Research and formally recommend best practice or international standards that drive AFTC vision
Ensure delivery metrics are adhered to

Consulting:

Identify Learning and Development needs within the group for specific business units
Manage internal & external customer expectations especially in regards to assessment practices & reporting
Consult with businesses to provide solutions and options, measuring customer satisfaction
Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes)
Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations

Communication:

Communicate recommended solutions to the business in order to gain buy-in and approval
Ensure all AFG businesses and key stakeholders are aware of the AFTC products & Services
Utilise tools and resources that will discover training needs or assess capability standards
Maximise opportunities to communicate Group HR & AFTC achievements, initiatives and projects

Reports:

Maintain systems for collating and reporting on Development performance
Manage & Analyse the Learning & Development performance
Collate and report AFTC performance metrics
Ensure key stakeholders in the business have up to date reports
Providing Trainer delivery days and feedback data

Projects:

Manage projects to meet key objectives
As required lead or partner AFTC, Group HR or business specific projects
Ensuring project KPI's are met and exceeded

Person Specific:

Education:

Bachelors degree and/or relevant Training certificates

Minimum Experience and Knowledge:

Fluent written and spoken English
Curriculum design experience
Knowledge of Competency standards
A wide range of assessment design and delivery knowledge
Program facilitation experience
A high level of computer literacy
Experience of blended learning
Business operations, project management and Customer Service experience would be a distinct advantage
Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales

Job-Specific Skills:

High level of analysis & problem solving
Consulting skills
Curriculum design
Assessment methodologies
Project Management skills
Analytical skills
Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value.
Deep knowledge of current training practices and methodologies.
Proven ability to deliver competently to senior /board level delegates.
Proactive thinking and problem solving skills.
Proven ability to run projects within time, cost and quality constraints.
Comprehensive knowledge and deep understanding of current leadership and management development techniques.
Experience in design across a whole range of programmes.
Experience in proposal design and client pitching.
First class communication skills.
Ability to multitask.
Ability to work under tight timelines.
First class relationship management skills.
IT skills- across major tools- Word/Excel/PowerPoint/Outlook.
Coaching/mentoring skills.
Commercial acumen and hunger for business success.
Behaviour in line with our values at all times.
Self starter and efficient time manager.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Al-Futtaim

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Learning & Development Consultant | Retail