Manager, Learning & Development

Job Description

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

This role will be supporting a B2B organization selling large deals for Business Process and IT Outsourcing services.Reporting to the Director of Sales Operations, the sales training manager is responsible for increasing the overall performance of the sales team by giving sales trainees the right tools, skills, and knowledge they need to be successful.

Through identifying issues with training materials and implementing improvements as needed, this role is responsible for maximizing the effectiveness of the sales training program which in turn promotes overall sales operations.

Responsibilities:

• Determines training requirements by studying sales and marketing strategic plans and current sales results. Collect and interpret data to determine effectiveness of training techniques
• Develops results by orienting new sales executives and leaders, conducting new hire and leadership training programs, providing learning resources and coaching
• Conducts exercise sessions for new and current sales employees
• Observes sales presentations and collects feedback, results, and performance data of trainees after sessions
• Coordinates with sales leaders and sales enablement manager to structure training plans
• Updates job knowledge by participating in educational opportunities and engaging with product marketing teams
• May lead a team of trainers
  
  
  

Requirements:

• 5+ years of experience with building and developing teams
• Strong understanding of the B2B sales process. Experience in the BPO or IT outsourcing industry is a strong asset
• Experience with Salesforce, HighSpot, Zoominfo and LinkedIN Sales Navigator a plus
• Excellent oral and written communication skills
• Ability to design effective training programs
• Outstanding coaching skills
• Great organizational and interpersonal skills
• Sales training certification a plus
• Undergraduate degree preferred
  
  
  

Location: Remote - Canada

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork
  
  
  

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.