Learning and Development Specialist

Reporting to: HR Manager

Department: Human Resources

Location: Vancouver Head Office

Salary: 60-65k

Responsibilities:

• Develop, implement, and sustain learning programs for employees, focusing on learning & development, leadership development, and employee experience.
• Support new store training strategies and regional training assessments.
• Coordinate training setup in the Learning Management System (LMS) and manage translation of materials if needed.
• Audit training practices in stores to ensure high-quality delivery.
• Provide data analytics on training metrics.
• Facilitate virtual classes and train-the-trainer sessions.
• Instruct various courses, present at conferences, and host online and in-person trainings.
• Research L&D trends and revise training curriculum accordingly.
• Identify opportunities for continuous improvement in program design and delivery.
• Partner with business subject matter experts to create learning materials.
• Evaluate effectiveness of learning programs and recommend improvements.

Requirements:

• Post-secondary education in HR or equivalent experience.
• Intermediate/Advanced skills in Word, Excel, and PowerPoint.
• Knowledge of LMS and reporting capabilities.
• Self-motivated, deadline-driven, and able to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• 2+ years of customer service or hospitality experience preferred.
• Experience with Learning Management Systems and web design.
• Familiarity with adult learning principles and content development.
• Video editing and graphics design skills are a plus.
• Fluency in English required, French language skills preferred.