Basic Information

Ref Number

Req_00129435

Last day to apply

24-Jun-2024

Primary Location

TELUS Harbour Toronto

Country

Canada

Work Style

Remote

Description and Requirements

Job Description

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

This role will be supporting a B2B organization selling large deals for Business Process and IT Outsourcing services.Reporting to the Director of Sales Operations, the sales training manager is responsible for increasing the overall performance of the sales team by giving sales trainees the right tools, skills, and knowledge they need to be successful.

Through identifying issues with training materials and implementing improvements as needed, this role is responsible for maximizing the effectiveness of the sales training program which in turn promotes overall sales operations.

Responsibilities:

Determines training requirements by studying sales and marketing strategic plans and current sales results. Collect and interpret data to determine effectiveness of training techniques
Develops results by orienting new sales executives and leaders, conducting new hire and leadership training programs, providing learning resources and coaching
Conducts exercise sessions for new and current sales employees
Observes sales presentations and collects feedback, results, and performance data of trainees after sessions
Coordinates with sales leaders and sales enablement manager to structure training plans
Updates job knowledge by participating in educational opportunities and engaging with product marketing teams
May lead a team of trainers

Requirements:

5+ years of experience with building and developing teams
Strong understanding of the B2B sales process. Experience in the BPO or IT outsourcing industry is a strong asset
Experience with Salesforce, HighSpot, Zoominfo and LinkedIN Sales Navigator a plus
Excellent oral and written communication skills
Ability to design effective training programs
Outstanding coaching skills
Great organizational and interpersonal skills
Sales training certification a plus
Undergraduate degree preferred

Location:Remote - Canada

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

TELUS

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